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Online and phone therapy training new

– essential guidance for safe and effective remote working

Join our expert tutors to discover how you can make online therapy work for your practice

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Online and phone therapy training

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  • Price: £110 per person

£110.00

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NEW:  Specialist training in delivering effective therapy online or over the phone join Ros Townsend and Jo Baker live online on Wednesday 25th January 23 for this jam-packed, informative session. All you need is a computer or tablet and a strong internet signal, the rest is easy – simply book your place as normal, and we will email you your confirmation. You will receive your Zoom link the day before the event.  NB. Spaces are limited and tend to go quickly.
EXTRA BONUS – the training is recorded, in case of technical difficulties, so you will also get a recording for 2 weeks afterwards to maximise your learning.

Delivering online therapy, or counselling clients on the phone, requires a particular set of skills and brings with it specific considerations. This live online course will help you gain confidence in working safely and ethically, examining the advantages, potential drawbacks and adjustments you need to make to work remotely successfully. There will be plenty of time for questions, and helpful discussions with your peers and experienced tutors.

Why take this course

Whether you are a new practitioner wanting to develop your online practice, or an experienced therapist who has decided to start offering services online or on the phone, this course will help you gain the skills and understanding you need to do so safely and effectively. Unlike other online courses, this practical live online CPD training gives you the opportunity to ask our experienced tutors questions about any aspects that concern you, as well as learning from their case histories about what has worked – and what hasn’t – for them.

Covering essential areas such as managing client expectations, setting up a therapeutic online environment, risk management, and the use and adaptation of various skills and techniques for online or telephone work, this course gives you the essential information you need to deliver therapeutic interventions remotely.

Both Jo Baker and Ros Townsend, the course tutors, have extensive experience of working with clients online, with Ros now running her entire therapy practice remotely. Jo works using a blended approach (combining face-to-face counselling and online psychotherapy), and both bring a wealth of practical tips, hands on experience and real-life examples to the training.

During the day, there will be ample opportunity to discuss and share ideas with both tutors and peers, and to enter into both structured and more free-ranging discussions about both the benefits and potential difficulties that one might encounter when working therapeutically through remote mediums.

What the training covers:

  • The importance of aligning client and therapist expectations for online therapy, or therapy over the phone
  • How to set-up successfully for work on the phone or online – including template agreements to use with your clients
  • Managing your technology and ensuring good communication – key things to ascertain, plus troubleshooting tips
  • What to do when the call won’t connect
  • The importance of confidentiality and privacy – and the potential problems you need be aware of when working online
  • Agreeing safe communication methods between sessions
  • How to successfully manage dual therapy spaces
  • The importance of setting and maintaining professional boundaries
  • Discussion regarding what is / is not acceptable in a home therapy space
  • How to manage transitions before and after the session – for clients and therapists
  • The key differences between online and face to face therapy work
  • How to adapt and work successfully with a range of key therapeutic skills – such as Guided Imagery and The Rewind technique
  • Assessing suitability of client presentations – including guidance on cases that are not suitable for online therapy
  • How to manage risk effectively in an online or telephone environment
  • How to put in place effective contingency plans for when technology fails
  • Developing flexibility: dealing with the unexpected – including what to do if a session is interrupted
  • When to refer a client on
  • The additional pressures and potential stressors of online and telephone working
  • Working in a blended way – combining remote and face-to-face sessions
  • Key differences for the client of receiving therapy online or over the telephone
  • The particular considerations of working with a wider client group from different geographical locations
  • The importance of self-care and self-awareness
  • Insurance and GDPR considerations when delivering online therapy or counselling, or
    working via the phone
  • The importance of appropriate supervision

Course Programme

The ‘Online and phone therapy training’ course starts at 9.00am and runs until 1.15pm. (GMT).

Who is this course suitable for?

  • This course is designed for both trainee and fully-qualified therapists, psychotherapists and counsellors
  • It is recommended to all HG practitioners by the Human Givens Institute – trainee HG Therapists are expected to take this training if they are considering working online.

Register your interest

If you can’t make this date, complete the form below and we’ll email you when another date becomes available.

Meet your tutors

Rosalind Townsend, HG tutor and therapist

Rosalind Townsend

Ros Townsend is an experienced psychotherapist with busy practices in both Helston, Cornwall and Plymouth, where she combines private therapy work with referrals from Occupational Health and the NHS.

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Jo Baker - Human Givens College Tutor

Jo Baker

For many years Jo worked as a therapist within the Psychological Wellbeing department at the University of Derby, where she dealt with an extensive and varied caseload…

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Reviews for this course

4.6/5 (12 Reviews)
  1. Melanie Kettner-Borough, Pastor & HG Psychotherapist (trainee)

    This was a comprehensive course with so much meat as far as looking into all the possible challenges, difficulties and unforeseens of doing therapy online and by phone. Jo certainly allowed me to see phone therapy in a different light without the assumed difficulties I had previously thought. I feel more confident to do phone therapy should I need to. Ros Townsend and Jo Baker both tackled questions and doubts in a very informative and reassuring way. This was extremely helpful. I have clients in person and online – many of the topics discussed allowed conversations about some of the unforeseen things and some that could present unnecessary stress. This was a very helpful, informative and at times amusing seminar. Many thanks.

  2. Zuzanna, Counsellor

    Very good informative training about on-line and phone therapy and what to pay attention to.

  3. Jayne Timmins, Psychotherapist and Lecturer

    I thoroughly enjoyed this course. I felt that it was constructed to exemplify good online practice and well delivered by Jo and Ros. I have been working on line since Covid like many therapists and trainers, without any training, and it was good to see that despite my lack of formal training I was doing everything correctly. I really liked the frequent use of discussion and found that was most beneficial for my own learning. The slides were clear, simple and really aided comprehension, and the guidance was laid out well and easy to follow. Through Ros sharing her experience and confident of delivering GI and Rewind on line, and by using the various scaffolding outlined, I know that I will no longer be scared of trying those interventions with on-line clients.

  4. Psychotherapist

    An informative insight into working on-line and by phone. The real world experience of Ros and Jo was very effective in illustrating learning points and promoting discussion. There was ample opportunity to listen to other people’s experience and share good practice in ‘rooms’. I would go so far as to suggest it is essential that anyone considering conducting HG therapy ‘on-line’ should attend this course. It is not a straightforward transition from face-to-face to on-line work. The privacy, legal, insurance and global health care requirements by different countries need to be carefully assessed and complied with.

  5. Sarah Denning, IVF Counsellor

    This course was very useful for me as the majority of my work is virtual. There were lots of helpful ideas to make an online meeting better – things that I hadn’t even considered were things! There were plenty of opportunities to ask questions and talk to other participants and the length was perfect. Good course.

  6. Ben Bolton, Operations Manager

    For someone who has never worked online, this was a very valuable introduction. However, it would also be applicable for someone needing to get a better understanding of online issues. A very thought provoking course.

  7. Marta Maj, Wellness Coach and Pilates and Yoga Teacher

    I have found the course very helpful. We have looked at many aspects of doing on-line therapy sessions, considerations, pros and cons of using various HG therapy techniques.

  8. Penny Tyndale-Hardy, Psychotherapist and Mental Health Trainer

    Very good

  9. Lise Bratton, HG therapist (trainee)

    A very useful course. Though I probably won’t be working online for a while, it gave new context to the Human Givens approach, one that I’m sure will be useful in the future.

  10. Judy Lovell

    A comprehensive and practical course considering the adjustments and areas to be aware of when delivering therapy online or over the telephone.

  11. Julie Lowe, Dance and pilates teacher - HG trainee

    So clearly delivered. The course was very informative.

  12. Graeme Layzell, HG Practitioner

    Both Ros and Jo spoke from experience. Very helpful course content that allowed me to look at my practice and consider where I could improve it. Thank you.

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