Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include:
- Gift vouchers
- Downloadable products (MP3s, eBooks)
- CDs that have been unsealed
- Books with obvious signs of use
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Late or missing refunds
If you haven’t received a refund yet, contact your credit card company as it may take some time before your refund is officially posted. If you still have not received your refund, please contact us at email@example.com.
Only regular priced items may be refunded, not sale items.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to firstname.lastname@example.org and send your item to: Church Farm, Church Farm Lane, Chalvington, Hailsham, BN27 3TD, UK.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Church Farm, Church Farm Lane, Chalvington, Hailsham, BN27 3TD, UK.
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item over £60, you should consider using a trackable delivery service or purchasing delivery insurance. We don’t guarantee that we will receive your returned item.